The biggest news in AI is about… Humans
Microsoft CEO Satya Nadella (R) greets OpenAI CEO Sam Altman during the OpenAI DevDay event on Nov. 6, 2023, in San Francisco. (Getty Images).
How poor communication and alignment resulted in the biggest name in AI being fired by his board.
In a world driven by AI and technological advancements, it is fascinating to observe that one of the most significant events of the year revolves around a purely human aspect: the firing of a CEO. This event serves as a reminder that in an era where algorithms and automation dominate, leadership discussions and strategy; ultimately, a company’s performance remains fundamentally grounded in human qualities.
The firing of Sam Altman, with its implications for principled-based leadership, offers valuable lessons for aspiring leaders. It highlights the importance of strategic vision, effective communication, and ethical decision-making, ideas that are timeless and transcend technological advancements. In an AI-driven world, where decisions can be made with lightning speed based on data analysis alone, it’s often a leader’s ability to navigate complex human challenges that will determine whether they win or lose.
Clearly, something went terribly wrong in the relationship between Sam Altman and his board of directors. So, what can we learn from this and how can leaders apply those lessons?
It’s impossible at this point to draw conclusions without more information (and, I do think the movie version of this will be great!); there are some general lessons that leaders can take from this mess.
First, communication is key: Open and transparent communication between CEOs and their boards is vital. Regularly sharing updates, discussing challenges, and actively listening to feedback can help build trust and prevent misunderstandings. It appears from all early reports that this was not the case at OpenAI.
Second, alignment of expectations: Leaders should ensure that everyone involved has a clear understanding of goals, responsibilities, and expectations from the outset. This includes establishing a shared vision for the organization's future direction. Clearly, the split of OpenAI into two organizations with fundamentally different objectives created a riff that could not be closed, and the board didn’t have the skills or experience to fix the problem.
Third, board composition: Speaking of board failure, building a diverse board with members who bring varied skills, backgrounds, and experiences can enhance decision-making processes by providing different perspectives on critical issues. This was clearly not the case here. The board appears to have failed to properly govern itself and was not even capable of fully staffing empty board seats. In the end, three board members, none of whom have connections to investors, appear to have made the decision to fire Altman.
Finally, there is trust: Whatever “trust” was there it was clearly window dressing. Integrity, accountability, competence, and ethical behavior are the minimum standards in any CEO and board relationship – all were clearly absent on both sides.
It’s likely that this firing will go down as one of the most destructive decisions made by any board of directors regarding their CEO and CEO succession planning. I’m sure the members of the 2010 Hewlett Packard board are glad to have that monkey off their backs.
Be happy and healthy,
Ron
Feel free to contact me at ron@valize.com, ron@uplandgroup.us or connect with me on LinkedIn at linkedin.com/in/ronboire/ or Twitter @ronboire
Ron is a globally experienced organizational transformation specialist, and leadership coach. His leadership has rapidly transformed underperforming businesses and operating groups as well as non-profits to create measurable results in extraordinarily short timeframes. He has held C-level roles as CEO of Barnes & Noble, Sears Canada, and Brookstone, as well as senior leadership positions at Sony, Toys R Us, Sears Holdings, and Best Buy.